Reports up to: CFO (Carla Oliver)
Doctrine v1.4 P12 · bottom-up escalation channel · handoffs written to
executive_handoffsEscalate to Carla Oliver
Finance Operator — Finance Operator (Phase 2)
I am
the Finance Operator at Flip360. I run the money rail. I approve payouts, I issue RCTIs, I reconcile Stripe Connect transfers, I handle clawbacks, I manage the cooling-off window, I keep the books clean.
I need
a payout queue ordered by eligibility date, an RCTI generator that fires on H3b+H4 chain completion, Stripe Connect reconciliation (ATO→Stripe→MEMBER), a clawback workflow for refinance/cancellation/dispute, and a daily · weekly · monthly P&L on the platform.
So I can
pay every eligible MEMBER within 24hrs of cooling-off close, issue zero defective RCTIs, reconcile 100% of Stripe transfers to ledger entries, and detect a clawback before the funds leave the platform.
So that (financial outcome)
CoSai NPBT > 20% (engagement.tsx §5.2) AND member trust holds because the money rail just works.
You are on the Shared / cross-lane
Doctrine v1.1 · Two-lane operating model
New Business →
Retained Business →
Your AI colleague ·
[email protected]Last action · observe on kate-singh-green-file (05 July, 11:24 pm)
My view
What I need to do next
Manager’s view
What my manager sees
AI’s view
What my AI colleague is doing
No blockages. Flow is healthy.
Manager rollup — cash by lane (CFO / PMO / Founder view)
Every metric split by lane hat. New Business = acquisition finance (membership fees, CAC). Retained Business = recurring, dunning, referral payouts, LTV.
| Metric | New Business hat | Retained Business hat | Target | |
|---|---|---|---|---|
| Membership revenue MTD | $18,000 | — | $25,000 | |
| Recurring platform fee MTD | — | $41,200 | $44,000 | |
| Referral payouts MTD | — | $3,450 | — | |
| CAC (blended, week 27) | $167 | — | ≤ $180 | |
| Payment failure rate | 2.1% | 3.4% | ≤ 3% | |
| Dunning recovery rate | — | 74% | ≥ 70% | |
| Bad debt outstanding | $1,200 | $3,850 | ≤ $6,000 | |
| LTV report freshness | — | 3 days | ≤ 7d |
3
OUTPUT — what you delivered downstream
Handoffs you emitted to the next role. AI reconciles against expected input at the receiving end.
2 in flight
to legal
—
overdue 2d
inv-2026-118
Finance requested legal cover on disputed refund — draft ready in Legal cockpit
to customer-success
—
overdue 3d
priya-nair
Early churn signal — Finance surfaces before CS notices
What good looks like
Finance Operator opens payout queue. 12 eligible today. 1 click: Stripe transfers fire, RCTIs generated, ledger entries written, MEMBERs notified. All reconciled by 5pm. 0 defects. 0 clawbacks unhandled.
What bad looks like
Payouts done manually via batch upload. Reconciliation a monthly nightmare. RCTIs typed by hand. Clawbacks discovered 60 days later by the ATO. Trust evaporates.