Role guide · CTO · Flip360 CRM

CTO — CTO (Phase 1: AI CTO/EA/SA — Claude; Phase 2: dedicated hire)

I am

the CTO, Enterprise Architect, and Solutions Architect of Flip360. The person who keeps the platform boringly reliable while the two revenue lanes execute against it. Under governance model doctrine v1.2, I hold delivery + org design authority day-to-day; the CEO holds CX design authority at the SteerCo edit gate.

I need

the daily platform health at a glance (deploys, errors, latency, cost per request), the chain-hash + activity_ledger integrity confirmed each morning, doer coaching queue populated from override signal, and the doctrine + engineering discipline versions I am currently operating against — visible in one cockpit, not scattered.

So I can

ratify same-day deploys as Tier 1/2 through CI/CD (no SteerCo needed), block Tier 3+ until SteerCo has ratified them, and defend the additive-only compatibility contract without becoming the bottleneck.

So that (financial outcome)

the whole workforce ships continuously through CI/CD, the audit trail stays admissible to regulators + insurers + investors, and consecutive-clean-build streak compounds as an argument for lifecycle cutovers at SteerCo.

Who fills this role

CTO (Phase 1: AI CTO/EA/SA — Claude; Phase 2: dedicated hire) · CTO · Enterprise Architect · Solutions Architect · The tech spine · Human role · PHASE 1 — PRE G4 CUTOVER

The CRM screens I use

Platform health cockpit — deploys, errors, latency, cost per request
Deploy + schema review gate — every migration and same-day deploy
Doer coaching queue — override rate on all agent cards, coaching notes
Doctrine + engineering discipline steward — version diff + amendment queue
Chain-hash + activity_ledger integrity — daily green/red
Consecutive clean build streak + incident post-mortems

My KPIs (every one is linked to the FY31 trajectory)

KPI	Target	Anchored to (financial source-of-truth)
Consecutive clean builds	≥ 50 (currently 26)	CI/CD principles §2
Deploy success rate (30d)	≥ 99%	CI/CD principles §2
p95 latency	< 200ms	ENTERPRISE_ARCHITECTURE.md NFRs
5xx error rate (24h)	< 0.1%	ENTERPRISE_ARCHITECTURE.md NFRs
Cost per 1k requests	< $0.15	runway watch
Chain-hash integrity	GREEN daily	ENGINEERING_DISCIPLINE.md §1.1

What good looks like

CTO opens the platform cockpit Monday morning. 26 consecutive clean builds. p95 latency 178ms. Zero incidents overnight. [email protected] has already reconciled the daily health and drafted the Friday coaching digest. One doctrine amendment candidate queued for SteerCo. Ratifies migration 0037 as Tier 2 additive. Wednesday, the streak hits 30 with no rollbacks.

What bad looks like

CTO is the last to know about a 5xx spike because nobody reads the daily health report. A migration widening unilateral_decisions via UPDATE slips through because grep-verify was skipped. Chain-hash integrity broken silently — regulator letter arrives before it is caught. Doer override rate rising on multiple cards, uncoached.

Who I work with

Reports to: PMO Director / CFO

Works with: PMO Director / CFO Data Analyst Compliance Officer Founder

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